Anti-Corruption and Financial Crime Prevention
As far as good corporate governance is concerned, Thanachart Group places special emphasis on anti-corruption. The Group deemed it an important principle in its business operation that it shall not support businesses, groups of individuals, or individuals engaged in undeserved exploitation, either directly or indirectly, resulting from the abuse of power and duties. The Group pledges its support for both the public and private sector in the fight against corruption in any form. Thanachart Group has therefore partnered with both the public and private sector under the initiative called Thai Private Sector Collective Action against Corruption (CAC) as members of the CAC continuously from 2014 to the present, which clearly reflects the commitment and dedication of the Company and member companies under Thanachart Group.
“No Gift Policy”
The Company and Thanachart Group's issued a notice to partners, business representatives in a bid to combat corruption by refraining from giving and receiving any gift informing stakeholders of the Company's practices and requesting cooperation from them in promoting this anti-corruption campaign every year. Electronic Communication were distributed to business partners and business representatives and were also available through the Company's website. In addition, the Group companies also published the No Gift Policy logo, which was received from the CAC project, through the intranet system and the website of each company.
Executives and employees at all levels of the Company signed a confirmation form validating the acceptance of non-exploitation of business interests that conflict with those of Thanachart Group. This essentially means their compliance with the good corporate governance policy, code of conduct manual, anti-corruption policy, disclosure policy and use of internal information, anti-corruption measures, Message from the CEO on Anti-Corruption, whistleblowing regulations complaints of corruption, regulations on giving/accepting presents, gifts, welcoming dinners or benefits as well as other related regulations, and their non-exploitation of business interests that conflict with those of Thanachart Group.
The Company and Thanachart Group's has arranged training programs on good corporate governance and anti-corruption for all employees, including review sessions, knowledge tests, and assessments to ensure employees understanding and compliance. In addition, all group companies are also required to conduct similar training annually to ensure continuous compliance with good corporate governance and anti-corruption policies.
In 2025, participation in the good corporate governance and anti-corruption
training reached 100 percent of employees,
all of whom passed the knowledge assessment.
Whistleblowing and Complaints
Thanachart Group places importance on transparency, accountability to all stakeholders, and ethical business conduct.
Whistleblowing and complaint channels are provided for reporting misconduct, corruption, unethical behavior, or human rights violations.
The internal audit function is responsible for receiving, reviewing, and systematically investigating such reports. The Company has established appropriate whistleblower protection policies and measures and regularly reports outcomes to the Audit Committee and the Board of Directors.
In addition, the Company has established clear guidelines for the protection of stakeholders who report whistleblowing information and submit complaints relating to fraud and corruption. Monitoring and reporting plans are implemented on a regular annual basis to ensure transparency and accountability to stakeholders.
Channels for whistleblowing, and complaints:
- Via the website www.thanachart.co.th under the topic Corruption Whistleblowing
- Directly to the Chief Executive Officer
- Directly to the Head of Internal Audit via email at Anticorruption@thanachart.co.th
- Directly to an immediate supervisor. If the matter involves senior management or a Director, it should be reported directly to the Chairman of the Audit Committee.
In addition to the website and email channels above, complaints may also be submitted by mail to:
Head of Audit Office
444 MBK Tower, 16th Floor Phayathai Road, WangMai, Pathumwan 10330 Bangkok, Thailand
Procedures for Handling Whistleblowing Information and Complaints
01
The informant submits information, whistleblowing reports, or complaints through the channels designated by the Company.
02
Responsible officers conduct preliminary screening, compilation, and factchecking. If a detailed investigation is deemed necessary, approval must be obtained from the head of the receiving unit before forwarding the matter to the relevant department for further action.
03
The Company has established mechanisms to protect individuals who cooperate in providing information, complaints, or whistleblowing reports, in order to ensure confidence that such actions will not result in hardship or damage to the informant, as follows:
- The Company will conceal the identity of whistleblowers or treat such information as strictly confidential, with access limited only to responsible personnel.
- If whistleblowers or complainants believe they are unsafe or may suffer harm, they may request the Company to implement appropriate protective measures.
- If any employee or executive is found to have treated another person unfairly or caused damage to another person due to that individual having reported information, filed a complaint, or refused to engage in corruption, such conduct shall be considered a disciplinary offense.
In 2025, Thanachart Group received information and complaints from stakeholders. The summarized issues and details are as follows:
| Issues related to information disclosure and complaints |
Matters received | Matters being addressed |
Matters resolved |
|---|---|---|---|
| 1. Ethics Violations | None | - | - |
| 2. Human Rights Violations | None | - | - |
| 3. Corruption* | None | - | - |
Note * No complaints or allegations related to corruption were identified during the reporting year.
Prevention of Financial Crime
The Company and its group companies have developed information technology systems with emphasis on cybersecurity and personal data protection. Policies have been established covering information technology risk management, IT security standards, and measures governing the collection, use, storage, and disclosure of personal data, as well as customer service usage. All employees are required to strictly comply with their assigned responsibilities. In addition, the Company has implemented system architecture for customer identity verification to prevent unauthorized access to customer information and services.